About the Role
Role Overview
The Customer Service Officer will manage customer interactions across multiple channels, including phone calls, emails, and social media platforms for our clients. This role also includes in-person support at one of our outlets twice a week to attend to client requests.
Key Responsibilities
Respond promptly to customer enquiries via calls, emails, and social media.
Provide accurate information and resolve customer issues efficiently.
Maintain professionalism and empathy in all interactions.
Handle in-person client requests at designated outlets (twice weekly).
Document customer interactions and feedback for continuous improvement.
Collaborate with internal teams to ensure seamless service delivery.
Salary & Benefits
Health Insurance Coverage
Performance-based bonuses
Flexible hybrid work structure
Paid time off
Ongoing training and professional development opportunities
Requirements
Strong communication and interpersonal skills
Customer-centric mindset with a passion for service excellence
Tech-savvy with the ability to navigate digital tools and platforms
Good social media knowledge
Ability to multitask and manage time effectively
Previous customer service experience is an advantage
Proximity to Lekki Phase 1 is a nice to have
Minimum educational qualification: Secondary School completion
About the Company
The Octopus Solution Company (TOS), an outsourced administration services firm, is seeking a proactive and customer-focused Customer Service Officer to join our team.
Pages Model Management is one of the companies under TOS.
To apply, send your CV to people@toscompany.org